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Return Policy for ENGLISH WAYFINDER

 

Last updated: 22nd of November 2023

 

1. Introduction

Welcome to English Wayfinder ("us," "we," or "our"). This Return Policy outlines our policies regarding the return or refund of fees paid for our online English classes conducted over Zoom, including purchased lessons on our website.

2. Scope of the Return Policy

This Return Policy applies to all payments made for our online English classes and purchased lessons on our website. As our classes are conducted in real-time over Zoom, and immediate value is provided during each session, we do not offer returns or refunds on fees paid.

3. Non-Refundable Nature of the Service

3.1 Online Nature of the Service:

  • Our English classes are conducted online via Zoom, providing immediate access to educational content and interaction with instructors.

3.2 Interactive Sessions:

  • The nature of our service involves real-time interaction, personalized feedback, and engagement during live sessions, making it challenging to offer returns or refunds.


4. Purchased Lessons

4.1 Lesson Purchase:

  • Lessons available for purchase on our website are non-refundable. Please review the details of each lesson before making a purchase.

4.2 Booking and Rescheduling:

  • Once a lesson is purchased, you may book a session at a mutually agreed-upon time. If you need to reschedule, please refer to our [Cancellation Policy], which outlines the process and any associated conditions.


5. Cancellation Policy

5.1 Cancellation by Student:

  • If you need to reschedule or cancel a booked session, please refer to our Cancellation Policy, which outlines the process and any associated conditions.

5.2 Cancellation by English Wayfinder:

  • In the unlikely event that we need to cancel a session, we will work with you to reschedule or provide an alternative solution.


6. Contact Us

If you have any questions or concerns about our Return Policy, please contact us at englishwayfinder@gmail.com

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